top of page
  • Can I insert an image, video, or gif in my FAQ?
    Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
  • How do I cancel my membership?
    Canceling your membership at Outlift Athletics is extremely easy! We've made joining and canceling as simple as possible and we only require you give us 24 hours notice of your cancelation before your billing date. Text your cancelation request 24/7 to 631-678-3352 or email your cancelation request 24/7 to and we will process your cancelation within 24 hours!
  • Do you offer FREE day passes or FREE guests entry for membership?
    No, we do NOT offer any free passes or free guest access for anyone. Everyone must register and pay online before entering our gym. Everyone entering Outlift Athletics MUST have a paid & active gym membership or gym pass to enter our gym. NO Exceptions! This also greatly helps with prevent overcrowding in our facility. Outlift Athletics is an exclusive experience. If you enter our gym without purchasing a pass or membership you will be held legally responsible for trespassing.
  • How do I freeze / pause my membership?
    We do not offer membership freezes on monthly or 3 month auto billed memberships. However, we are happy to offer free membership freezes for any of our paid in full memberships! We offer membership freezes free of charge and you may freeze your membership for any reason. 6 month memberships may be frozen up to 8 weeks. 12 month memberships may be frozen up to 12 weeks. 18 month memberships may be frozen up to 15 weeks, and 24 month memberships may be frozen up to 20 weeks! Text your freeze request to 631-678-3352 or email your freeze request to
  • How do I access Outlift Athletics 24/7 365 days a year?
    First you must register for a Gym Memberships or Gym Pass online at After signing up online, please check your email for your unique 6 digit passcode. Your passcode will be activated immediately after signing up online. You can now access Outlift Athletics! Visit Outlift and enter your unique passcode into the electronic keypad at our 24 hour entrance. Make sure to press the # key after inputting your code to unlock the door. Your code will NOT work at the front door and is meant to be used at our rear 24 Hour Gym Entrance only, located in the rear of the building where the majority of the buildings parking is.
  • How do I edit or remove the “FAQ” title?
    You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
bottom of page